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Returns with ease

**Due to COVID-19, we are only accepting unopened/unused products for return.** 

We understand that not every product might address your skin’s array of needs, and that reactions or irritations may occur. It is always our goal to help you find what’s best suited for you. We encourage you to reach out with any questions or concerns at hello@lumesydney.com.au and we will be in touch within 24 hours. 

Purchases made in store

**Due to COVID-19, we are only accepting unopened/unused products for return.** We welcome in-store returns within 7 days of purchase. Lume will uphold a money back guarantee and we invite our customers to work with the Lume team to create an individualised self-care routine. 

Purchases made online

Shipping fees

**Shipping times may be longer due to COVID-19 related delays**

We ship domestically in Australia from our Australian website. Shipping costs are waived for domestic (AU and NZ) orders over $100. Lume offers standard shipping via Australia Post. Please note - we cannot deliver to PO boxes, locked bags or parcel lockers.

 

Fragile products

As we deliver using a third party carrier, we unfortunately cannot guarantee fragile items will be handled with perfect care. If you receive an item that is broken or severely damaged, please let us know within 48 hours and send us images of the package, along with a detailed description of its contents. Refunds, accommodations, or store credit will be considered on a case by case basis. Please do not discard the packaging and have patience as processing claims may take up to 7-10 business days.

 

Lume Sydney PTY LTD

AYU

Ayu enhancies your modern universe through the power of scent, creating oils, mists, candles, and incense infused with the ancient energy of plants, flowers, resins,...

CARBONNIQUE

Carbonnique wants to help transform your beauty routine into an experience that's anything but routine, starting with the ultimate facial roller (that you'll actually use)....

DE MAMIEL

Stress, we all have it. But did you know that our internal stressors can have a critical impact on our skin? It’s true. But what...

DR. ALKAITIS

Known as the "Godfather of Organic Skincare," Dr. Alkaitis makes products that they consider health food for your skin, which makes sense since one of...

EMMA LEWISHAM

Luxury, science-led natural skincare backed by the highest calibre of green science and innovation in the industry. Emma Lewisham has set a new benchmark in...

FURTUNA SKIN

With their gorgeous minimalist packaging and reputation as a favorite of beauty editors, Furtuna has become a must-have for the skincare obsessed. Their mission is...

HAYO'U

What if we told you that you could transform your health and beauty by doing simple rituals for a few minutes each day? That’s the...

INNERSENSE

Innersense started when two seasoned beauty professionals, Joanne and Greg, crossed paths and realized that they shared a passion for hair, beauty, and life. Their...

MARIE VERONIQUE

When chemist and trained esthetician, Marie-Veronique Nadeau, couldn’t find products to treat her rosacea that were both clean and effective, she created her own. Now...

OSEA

It’s what’s inside that counts. We’re talking about the ingredients in your skincare. When Osea says they use the finest ingredients from both earth and...

OLAS

An oral care collection with an ethical and environmental ethos founded by Dr. Christopher J. Perez DMD and owner of Soho Dental in NYC. Experience the...

PRIORI SKINCARE

Priori says that they are more than skincare; they are skin science, which is evident in their UNVEILED LED face mask. This mask delivers the...

RAHUA

Renowned hair stylist and colorist Fabian Lliguin visited the Amazon rainforest as an environmentalist when he realized he was surrounded by women with incredibly long,...

SAYA

Determined to find a solution to her problematic skin, Saya Skincare founder Saya McDermott began hand-making her skincare over 20 years ago. Fast-forward to today,...

SODASHI

If you describe your products as "glow-inducing," you can bet we're going to be first in line to try them, but Sodashi is about more...

ST. ROSE

ST. ROSE is a conscious luxury brand rooted in the art of nature. Sustainable and cleanly formulated, our gender-neutral fine fragrances are handcrafted for all humankind with...

TATA HARPER

A pioneer in natural luxury skincare, Tata Harper couldn’t find 100% natural products that were up to her impeccable standards of efficacy, quality, and purity. So...

THE BEAUTY CHEF

The Beauty Chef founder, Carla Oats, wants you to know that ‘beauty begins in the belly’ - when you are healthy on the inside, your...
3rd Ritual

3rd Ritual

This collective of teachers, seekers, and makers was founded by aromatherapist and meditation teacher Jenn Tardif. Created on the notion that when you move half as...

UMA OILS

A luxury beauty and wellness collection made of rare, precious botanicals grown in India and built around the 5000-year-old wisdom of Ayurveda, one of the...

VENN SKINCARE

Frustrated with the complexity of his multi-step skincare routine, Venn founder, Brian Oh, was determined to find a solution that was a better fit for...

VINTNER'S DAUGHTER

Vintner’s Daughter®’s award-winning nutritional skincare sets the standard for the industry’s highest efficacy, quality and safety. Their philosophy centers on skin nutrition sourced from nutrient-rich...
WONDER VALLEY

WONDER VALLEY

Wonder Valley uses its hand-harvested expertly milled, certified extra virgin olive oil as a hero ingredient in its microbiome-friendly, natural skincare collection. Olive oil has...

ZOVE BEAUTY

Zove Beauty was born in October 2018 with the mission statement "Confidence Breeds Beauty". The jade rollers and gua sha tools have helped women all across Australia...

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